Free standard delivery on orders over 350 HKD in Hong Kong
Challenge yourself. Try a zero waste lifestyle!
Why should I adopt a zero waste lifestyle?
How to contact us?
What type of payment do you accept?
Can I change my order information after submission?
Can I cancel my order?
How long will my order take to arrive?
Can I track my order?
Where are your products manufactured?
What packaging do you use?
Where do you ship?
How do you ship your products?
What is your return and refund policy ?
How do I return a product ?
How is my refund processed ?
A zero waste lifestyle contributes to the protection of our planet, the wildlife but also of our health as many daily products we use contains chemicals and toxin. It also allows you to save a lot of money on the long run.
If you have any enquiry you can contact us on our contact page or by email at firstname.lastname@example.org.
We accept payment with Visa, Mastercard, Amex, Apple Pay and Paypal. We will soon accept Wechat and Alipay.
Please send us an email as soon as possible at email@example.com with the details that need to be changed and your phone number. We will change your order accordingly if the package has not yet shipped.
To cancel an order you have placed with NO!W No Waste, please contact us at firstname.lastname@example.org. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting us, please provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).
It depends on which shipping method you choose when you check out. With the fastest option, it will usually take around 2 working days to reach you. You can also choose the pick up option and come in Sai Yin Pun to collect your order.
When you complete your order, you will have different shipping options to choose from. SF Express and HK Post both offer some tracking options.
We try to buy most of our products directly from the closest factories in China to minimise our carbon footprint. However we also choose some products manufactured in Europe, especially when we care about health certifications (for instance the menstrual cups).
What of packaging do you use?
The vast majority of the brands we selected uses recyclable or compostable packaging. Regarding shipping, we try to avoid plastic and we prefer to collect a maximum of already used packages instead of buying new ones.
For now, we only ship in Hong Kong. But we plan to expand our business overseas soon. If you are interested in our products, please drop us an email at email@example.com to tell us in which country you would like to get delivered.
Before you complete your order, you can choose between :
Return and exchange
If you change your mind after receiving a product from our platform, you have 15 days to ship it back and get refunded.
You can either ship it or come to the following address. If you come, please contact us at firstname.lastname@example.org to let us know or schedule an appointment.
French Green Touch Limited, 111-117 Des Vœux Road West, 5/F flat D, SAI YING PUN
Once we receive your package, we will issue the refund.